Author Archives: Age UK

Taking action on dignity standards

Dianne Jeffrey CBE DL, Chairman of Age UK and Co-chair of the Commission on Dignity in Care

Dianne Jeffrey CBE DL, Chairman of Age UK

This blog was contributed by Dianne Jeffrey, Chairman of Age UK. 

Dignity Action Day was a great opportunity to raise awareness of people’s rights to dignity in care.

Dignity in care is an important and widely discussed concept, but it is often hard to pin down its exact meaning.

To me, dignity is about treating people in care with respect and courtesy – treating them the way they want to be treated. Continue reading

Guest blog: What is the NHS Constitution?

440x210-woman-in-hospital-bed

Yewande Ipaye from the NHS Constitution team at the Department of Health writes about promoting awareness of the NHS Constitution, and how it helps people to understand what they can expect from the NHS.

Recently I joined the NHS Constitution (NHSC) team at the Department of Health. Prior to joining the team, I had only heard about the existence of the NHS Constitution, despite being in the same Unit. Like many others, I had never seen it, let alone used it.

What is its purpose? Who is it aimed at? How can it actually help people? Continue reading

Encouraging user involvement

610x294_YoungWom_OldMan_006

In the Age UK Information Resources team we make sure that we involve our users when writing and updating information guides and factsheets.

User feedback allows us to hear from the people the resource is intended to help. It enables us to make sure our materials are relevant, accessible, logical and useful. User involvement is also a requirement of the NHS England Information Standard which we were proud to achieve in 2015. This is a quality mark which testifies to the accuracy and reliability of our information.

We have invested a lot of time and energy into developing our methods of gathering user feedback in recent years, and we currently have three main approaches that we use – focus groups, questionnaires, and our readers’ panel. Continue reading

Staying warm and well in winter

632x305_Warm_homes_image_small

With temperatures starting to drop, frostier mornings and even the possibility of snow in the air, winter is finally upon us. We all cope with the cold weather differently – some people even enjoy it – but for many older people, it can be life-threatening.

It may come as a shock to find out that nearly 41,000 older people died because of the cold weather in 2014-15. These were all excess winter deaths which could have been prevented. Continue reading