Author Archives: Michelle Mitchell

The opportunity to reform social care must not be lost

 

Care in Crisis 2012 confirms what many older people and families already know: that social care in England is under phenomenal strain.  Our analysis paints a picture of a seriously under-funded care  system having an increasingly damaging  impact  on those older people who need support to live safe and independent lives.  It also shows that without additional resources the situation will get worse.

Care under-funding is not a new problem, but we are now living with the effects of declining real terms investment  over the last six years, combined with growing numbers of older people.  The inevitable result is that there are not enough services to go round.

Eligibility criteria have tightened, around 800,000 older people have unmet needs and the financial demands on those  who do receive services are rising.

Recognition that a funding gap exists  is also not new, but the problem is becoming starker  and the consequences for older people more profound as the spending cuts really bite.

Despite additional Government investment in care to help protect frontline services from cuts, our analysis shows that care budgets have still fallen in real terms by 4.5% in 2011-12.  This equates to  a shortfall of £341m and the money transferred from PCTs for care services does not fill the gap. There are additional cost implications even to maintaining services at 2010-11 levels.  Our analysis concludes that this year’s shortfall is £500 million and we project that the Government will need to spend £1 billion more next year compared to this year just to stop things getting worse.

These figures illustrate the scale of the challenge and at Age UK we are clear that additional money for care needs to go hand in hand with reform.   We have to do more than just subtly change the ways in which  services are provided to embrace wholehearted reforms that safeguard services for the future and  ensure they are of consistently high quality. 

At a time of austerity, it is all the more important that services are efficient and provide good value for money. That’s why we support the proposals put forward by Andrew Dilnot; they place the funding of care on a more sustainable footing and in our view they achieve a fair balance on the contributions needed from individuals and the State.

More broadly, our aim must be to create flexible and responsive care that gives older people the right support at the right time. Yet at present older people often tell us that they find the care system complex, unfair and inconsistent, and set up so it is impossible to plan ahead. 

Clearly, there is an urgent need for a single piece of legislation which articulates what people are entitled to and how they can access services. 

And looking ahead to the forthcoming Social Care White Paper we think there are two key challenges:

  1. Protecting existing services and funding the care system so that those who are currently in need can be confident of efficient, high quality and reliable services now.
  2. Planning  for the future to maintain and enhance the provision of care and the system that supports it, for the benefit of generations to come. 

As the political parties continue  their cross-party talks they must reach agreement on these crucial issues.  There is a golden opportunity for reform and it must not be lost.

Read Care in Crisis 2012

Find out more about the cost of social care for older people

Find out more about Age UK’s Care in Crisis campaign

 

 

Key issues and challenges facing people in later life

Missing a Trick – The Older Consumers Business Forgot

In case you hadn’t heard, the UK is getting older. There are now more people in the UK aged 60 and over than there are under 18. That number is projected to rise by over 50% in the next 25 years .

And, if those statistics aren’t impressive enough, in 2010, as a group, they spent £111 billion – a not insignificant sum by anyone’s calculation, particularly in these straitened times.

So, it would seem common sense that everyday services and goods, automated or not, from mobile phones to booking cinema tickets or paying bills, should all be designed to be easily accessible to this growing section of the population..

Sadly, that’s not generally not the case.

Age UK is regularly contacted by older people who are perpetually frustrated at their experiences trying to carry out every day chores whether it be doing the shopping or contacting their energy provider or bank.

Automated phone systems seem to be especially disliked. They are hard to use for those with hearing problems. The multiple choices they offer can be confusing and frustrating and not just for those in later life. Continue reading

Celebrating Human Rights Day?

So it’s Human Rights Day tomorrow. How will the UK be marking it?  Most likely it will pass unnoticed or derided as another manifestation of political correctness. Yet, surely having laws that protect the basic rights of everyone in the UK, including people at their most vulnerable, is something to be proud of? So why aren’t we celebrating?

Sadly, it is because we have allowed the myth that the Human Rights Act is nothing more than a rogue’s charter used by lawyers to protect the undeserving, to take hold.

We read misleading and inaccurate stories involving cats and immigration or burglars and fried chicken. What we read less about are those vulnerable older people in the UK who depend on the act to protect them or to  improve the  fundamental services on which they rely .

Dignity and respect are at the core of human rights. Unfortunately, older people are sometimes treated in a way far removed from this. What is most shocking is that this can happen when they are at their most susceptible, needing care in hospital, or even in their own homes.

You need only glance at the shocking findings uncovered by  the Equality and Human Rights Commission’s  recent inquiry into homecare for older people. It revealed major and widespread breaches of human rights ranging from physical and financial abuse, lack of help eating and drinking to scant regard for the  privacy and dignity of those being care for.

Or the Staffordshire hospital where solicitors acting for 119 families, argued that some patients, the majority of whom were older people, received such appalling care it amounted to inhumane and degrading treatment breaching human rights law.   This included people left sitting in their own faeces and left without pain medication. Although the hospital did not accept there had been human rights breaches, it paid out just under £1.4m to individuals and their families.

Or take the case of the couple who were about to be separated after 65 years together as the husband needed residential care but his wife was told by the local authority that she did not qualify. They successfully argued that the local authority had breached their human rights and the authority reversed its decision.

However the HRA is much more than a legal cosh to bash public bodies with when they fail. It actually gives them a positive duty to protect human rights providing a great basis for improving their services they provide and as such should be celebrated not feared.

We may think it is not necessary to have laws to make us treat people with respect and dignity. Perhaps it shouldn’t be. But, sadly, whilst some older people continue to be treated so badly, they continue to need the protection the Human Rights Act provides.

So next time someone claims that we don’t need it, perhaps, they just need to remember it protects everyone – including their mum, their grand-dad or, yes, even them. 

Read our guest blog to mark Human Rights Day

Read our feature about older people in Colombia

Find out more about our international work