This blog was contributed by David Mortimer, Head of Digital Inclusion, at Age Age UK.
For many years, local and national organisations have been working to support individuals learn how to use computers. Despite many good initiatives and easier to use technology, new approaches are needed to reach and support those at risk of being increasingly cut off from the public and commercial service offers which assume both access and the skills to use their products.
That this remains primarily an older person’s issue is no surprise, but most older people have joined the digital age and many are competent. Those who have been left out, or have chosen to be left out, are not a homogenous group with one catch-all solution.
The traditional approach of marketing the benefits of being online has a role, but will continue to miss the mark for the majority of ‘digitally excluded’ older people. With so many simply not seeing any relevance of engaging with technology to them, the benefits should be seamed through everyday interventions and social activities so that older people can make choices based on a better knowledge of how this technology can enhance their unique combination of interests and circumstances. Continue reading
Posted in Consumers, Communities and inclusion, Work and Learning, Digital inclusion
Tagged work and learning, older people, Age UK, Digital inclusion, older consumers, ageing society, Ageing, consumers, ageing population, Communities and Inclusion, Age UK blog, computers, technology and the internet, learning to use the internet, learning to use technology, #digitalskills, @Go_ON_UK, digital skills, using computers, learning about technology
Unlikely as it sounds, a recent 153 page legal decision about VAT returns could prove to be a turning point in the campaign to get recognition of the needs of many older people when it comes to using online services.
In what’s being hailed as a significant and closely watched decision, a judge has upheld the right of three small business owners not to file their VAT returns on line. Two of those who brought the court case have disabilities. The other lives in a remote part of the country without reliable broadband access.
In her ruling, the judge said it is a breach of the human rights act to require VAT forms to be filed online without exemption for older people, those with disabilities or who live in isolated parts of the country.
For Age UK, the decision is very welcome. Equal access to services not just for older people but everyone, has long been one of our core campaigning goals. Continue reading
Posted in Equality and Human Rights, Consumers, Digital inclusion, Money Matters
Tagged older people, Age UK, Digital inclusion, older consumers, ageing society, money matters, Ageing, Human Rights, consumers, ageing population, Age UK blog, equality and human rights, Human Rights Act, #HumanRights, VAT returns, filling out VAT forms, using the internet, using technology, filing VAT returns, equal access to services
This guest blog was contributed by Liz Baker, who is currently a student of the M.A. in Writing course at Warwick University.
When, over quarter of a century ago, I watched my toddler niece teach my mother how to use a microwave, it set me thinking about the pace of change in our world, a pace so fast that toddlers quickly became teachers.
For children, everything is new so nothing is daunting, but for many adults born before the 1980s, adapting to the internet was – and still is – a big and scary change. In a few decades we have moved from sending first hesitant emails to using the internet to run our lives, do our shopping, find our loves and even manage our finances. Continue reading
Posted in Digital inclusion, General, Work and Learning
Tagged Age UK, Age UK blog, ageing population, ageing society, broadband, computers, Digital inclusion, email, IT, older people, technology, The Wireless