We’ve all heard people complaining about poor service from their energy companies. We’ve all read newspaper articles about inaccurate bills and unanswered queries. We’ve all seen the hefty fines handed to companies for failing customers. In truth, the energy sector has not covered itself in glory handling consumer complaints.
But householders do not need to grin and bear it. Legal and other changes to consumer protection offer increased support to aggrieved customers. All the major energy companies are now answerable to an Ombudsman. But to take action, the Ombudsman needs to be satisfied that the consumer has followed due process. Continue reading
Posted in Consumers, Energy, Money Matters
Tagged Age UK, Age UK blog, ageing population, ageing society, complaining to energy suppliers, energy consumer advice, money matters, older people, Ombudsman energy supplier, Ombudsman Services
A new report from ResPublica, launched today sponsored by Age UK, shines the spotlight on the hapless Green Deal which, most people would agree, has been a total flop.
The report, ‘After the Green Deal’, explores a range of possibilities aiming to produce an attractive and compelling offer for the millions who could benefit from having a more energy efficient home. It also looks outside the UK for inspiration, at other countries pursuing the same policy objectives.
THE GREEN DEAL
From its inception, the Green Deal struggled to capture the interest of older people who should have been one of its key target audiences. Back in 2013, research by Age UK found that 70 per cent of over-65s wouldn’t consider using the Green Deal, with the requirement to take out debt scaring off the majority.
Yet the problem of cold, leaky homes is huge for at least a million older people, including many of those who could benefit from home improvements. We know that older households tend to be over-represented in housing with poorer energy efficiency ratings – older couples in particular spend significantly more on their energy bills than younger groups, and cold homes pose a particular risk to their health. Continue reading
Posted in Campaign for warm homes, Energy, Government
Tagged #GreenDeal, @res_publica, After the Green Deal, Age UK, Age UK blog, Age UK campaign for warm homes, Ageing, ageing population, campaign for warm homes, Green Deal, Green Deal older people, older people, Respublica After the Green Deal
On 17 July 2015, the Competition and Markets Authority (CMA) announced that millions of energy customers have been ‘paying too much for their energy bills’.
‘Climate change is the biggest global health threat of the 21st century’ is the stark opening statement of a new report published in The Lancet on Tuesday 23 July.
Posted in Energy, Health, Health and Wellbeing, International
Tagged Age UK, ageing population, climate change, energy efficiency, global warming, Government, Health, Health & wellbeing, older people, warm homes, winter