Category Archives: Energy

Complaining to energy suppliers


We’ve all heard people complaining about poor service from their energy companies. We’ve all read newspaper articles about inaccurate bills and unanswered queries. We’ve all seen the hefty fines handed to companies for failing customers.   In truth, the energy sector has not covered itself in glory handling consumer complaints.

But householders do not need to grin and bear it. Legal and other changes to consumer protection offer increased support to aggrieved customers. All the major energy companies are now answerable to an Ombudsman. But to take action, the Ombudsman needs to be satisfied that the consumer has followed due process. Continue reading

Redoubling our vigour to act on energy efficiency


A new report from ResPublica, launched today sponsored by Age UK, shines the spotlight on the hapless Green Deal which, most people would agree, has been a total flop.

The report, After the Green Deal’, explores a range of possibilities aiming to produce an attractive and compelling offer for the millions who could benefit from having a more energy efficient home. It also looks outside the UK for inspiration, at other countries pursuing the same policy objectives.


From its inception, the Green Deal struggled to capture the interest of older people who should have been one of its key target audiences. Back in 2013, research by Age UK found that 70 per cent of over-65s wouldn’t consider using the Green Deal, with the requirement to take out debt scaring off the majority.

Yet the problem of cold, leaky homes is huge for at least a million older people, including many of those who could benefit from home improvements. We know that older households tend to be over-represented in housing with poorer energy efficiency ratings – older couples in particular spend significantly more on their energy bills than younger groups, and cold homes pose a particular risk to their health. Continue reading

A price cap on energy bills?

A woman reading her fuel billOn 17 July 2015, the Competition and Markets Authority (CMA) announced that millions of energy customers have been ‘paying too much for their energy bills’.

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Why climate change is a medical emergency

An ambulance and cars stuck in floods‘Climate change is the biggest global health threat of the 21st century’ is the stark opening statement of a new report published in The Lancet on Tuesday 23 July.

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