We’ve all heard people complaining about poor service from their energy companies. We’ve all read newspaper articles about inaccurate bills and unanswered queries. We’ve all seen the hefty fines handed to companies for failing customers. In truth, the energy sector has not covered itself in glory handling consumer complaints.
But householders do not need to grin and bear it. Legal and other changes to consumer protection offer increased support to aggrieved customers. All the major energy companies are now answerable to an Ombudsman. But to take action, the Ombudsman needs to be satisfied that the consumer has followed due process. Continue reading
Posted in Consumers, Energy, Money Matters
Tagged Age UK, Age UK blog, ageing population, ageing society, complaining to energy suppliers, energy consumer advice, money matters, older people, Ombudsman energy supplier, Ombudsman Services
Over half (53%) of people aged 65+ believe they’ve been targeted by a scam, as revealed by an Age UK poll. This means a staggering 5.7 million people could be at risk.
And the scale of problem is probably even worse due to under-reporting – over 60% of people who received a scam didn’t report it to anyone.
Not everyone responded to attempted scams but of those who did 70% lost money. A third of older people who did respond may have lost £1,000 or more.
These alarming figures – from our new evidence review – come as new pension freedoms take effect. Many people over 55 now have access to pension savings worth tens of thousands of pounds and fraudsters will target them. Continue reading
Posted in Communities and inclusion, Consumers, Money Matters
Tagged Age UK, Age UK blog, Ageing, ageing population, ageing society, avoiding scams, Care in Crisis, elderly scams, Fraud and Scams, money matters, older people, older people scams, scams awareness, scams awarness older people
Photo credit: Philip Taylor (Flickr Creative Commons)
This week’s blog from our General Election Series looks at why ensuring that everyone in later life has enough money is a key part of our ambition for the next Parliament.
While Age UK celebrates the fact that being older is no longer synonymous with being poor, sadly this is still the reality for too many. That is why ensuring that people have enough money is a key part of Age UK’s ambition for the next Parliament and the first of our blogs looking at our five priorities.
There are still 1.6 million older people living in poverty and many others living just above the poverty line. We know this can’t be changed overnight but we believe all politicians should commit to at least halving the numbers in poverty by the end of the next Parliament.
We have highlighted two ways to help achieve this. Firstly let’s ensure there is a decent State Pension that recognises years of work and caring. The full amount of the new State Pension being introduced on 6 April 2016 will be more than £150 a week and will provide a boost for many low earners and women who have spent many years caring or in part-time low paid work. Continue reading
Posted in Campaigning, General, General Election 2015, Government, Income, Money Matters, Pensions
Tagged #GeneralElection2015, #votelaterlife, A great place to grow older, a great place to grow older Age UK, Age UK, Age UK blog, Age UK General Election campaign, Ageing, ageing population, ageing society, Incomes, money matters, older people, pensioner poverty