Author Archives: mervynkohler

Supporting Safe Driving into Older Age

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This report from the Road Safety Foundation was recently published after a comprehensive two-year research project. Its findings are objectively based, and its recommendations are constructive. Above all, it takes the line that for many older people, driving is a key to their remaining socially active and engaged, and we must sustain that, and reject any wild accusations that older drivers are inherently a menace. Continue reading

Wholly automatic driving

Photo credit: Del Mitch (Flickr: Creative Commons )

Photo credit: Del Mitch (Flickr: Creative Commons )

Mobility, as Age UK is constantly arguing, is a key to social engagement and active ageing. Bus travel is getting better in terms of passenger information, but public services funding means bus services are frequently faltering, so using a car is often the only option. The good news is that cars are getting easier to drive, and wholly ‘autonomous’ cars are just over the horizon. Continue reading

2015 in retrospective

FireworksThe pollsters, pundits and political commentariat had a bad year in 2015. Events did not follow conventional lines.  Continue reading

Complaining to energy suppliers

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We’ve all heard people complaining about poor service from their energy companies. We’ve all read newspaper articles about inaccurate bills and unanswered queries. We’ve all seen the hefty fines handed to companies for failing customers.   In truth, the energy sector has not covered itself in glory handling consumer complaints.

But householders do not need to grin and bear it. Legal and other changes to consumer protection offer increased support to aggrieved customers. All the major energy companies are now answerable to an Ombudsman. But to take action, the Ombudsman needs to be satisfied that the consumer has followed due process. Continue reading