Category Archives: Consumers

Wholly automatic driving

Photo credit: Del Mitch (Flickr: Creative Commons )

Photo credit: Del Mitch (Flickr: Creative Commons )

Mobility, as Age UK is constantly arguing, is a key to social engagement and active ageing. Bus travel is getting better in terms of passenger information, but public services funding means bus services are frequently faltering, so using a car is often the only option. The good news is that cars are getting easier to drive, and wholly ‘autonomous’ cars are just over the horizon. Continue reading

How fraudsters use time pressure to succeed in their scams

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When John transferred the money, he thought he’d got a great deal. In the current market, deciding what to do with his pension lump sum hadn’t been easy, but this investment opportunity had come just at the right time and the promised returns looked great. It was only when his building society contacted him that he had second thoughts…

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Branch closures present banks with age-friendly design challenge

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This blog was contributed by David Steele, Policy Manager Financial Services, at Age UK 

What happens when all the banks in a town or suburb decide to close their branches? Where do people go to talk about tricky transactions or more complex services? Where do local businesses bank their cash and cheques? The UK bank branch network has shrunk by half over the last 25 years with another 2000 closures expected in the next 3-4 years, meaning that the number of stranded customers is likely to continue increasing. Continue reading

Encouraging user involvement

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In the Age UK Information Resources team we make sure that we involve our users when writing and updating information guides and factsheets.

User feedback allows us to hear from the people the resource is intended to help. It enables us to make sure our materials are relevant, accessible, logical and useful. User involvement is also a requirement of the NHS England Information Standard which we were proud to achieve in 2015. This is a quality mark which testifies to the accuracy and reliability of our information.

We have invested a lot of time and energy into developing our methods of gathering user feedback in recent years, and we currently have three main approaches that we use – focus groups, questionnaires, and our readers’ panel. Continue reading