The retirement homes sector has come under fire in recent years over reportedly unfair practices by some retirement housing providers – aspects of which have recently been investigated by the Office of Fair Trading (OFT). Problems include confusing service charges, lack of competitive tendering for maintenance contracts, high transfer fees, high commission charges on building insurance and unfair rental charges for wardens flats.
In response to these concerns, the Association of Retirement Housing Managers (ARHM) – which the majority of providers are members of – has worked with Age UK and a panel of leasehold residents to improve their voluntary code of practice. The ARHM has also given older people and their families the opportunity to help shape the new code to improve practice in the retirement home industry. This consultation comes after a recent roundtable discussion, chaired by the Housing Minister, Mark Prisk, looking at promoting best practice in the sector. This is helpful, but it is vital that as well as listening to the views of the retirement housing industry, residents also have an opportunity to express their views and influence Government policy. Continue reading “Have your say – a better deal for older leaseholders”