Two thirds of our current electricity generating plants will be decommissioned by 2030. In the next fifteen years, they will need to be replaced with a mixture of new power stations and by generating more energy from renewable resources – primarily wind and solar, and tidal might also have a place. On top of that, we will need more electricity as we proceed with the electrification of heating and transport – some predictions suggest that we should eventually be planning for a seven-fold increase in electricity generation capacity. Continue reading “The future is electrifying”
We’ve all heard people complaining about poor service from their energy companies. We’ve all read newspaper articles about inaccurate bills and unanswered queries. We’ve all seen the hefty fines handed to companies for failing customers. In truth, the energy sector has not covered itself in glory handling consumer complaints.
But householders do not need to grin and bear it. Legal and other changes to consumer protection offer increased support to aggrieved customers. All the major energy companies are now answerable to an Ombudsman. But to take action, the Ombudsman needs to be satisfied that the consumer has followed due process. Continue reading “Complaining to energy suppliers”