Equal access to services

Unlikely as it sounds, a recent 153 page legal decision about VAT returns could  prove to be a turning point in the campaign to get recognition of the needs of many older people when it comes to using online services.

In what’s being hailed as a significant  and closely watched decision,  a judge has upheld the right of three small business owners not to file their VAT returns on line. Two of those who brought the court case have disabilities. The other lives in a remote part of the country without reliable broadband access.200x160_hand-uses-mouse

In her ruling, the judge said it is a breach of the human rights act to require VAT forms to be filed online without exemption for older people, those with disabilities or who live in isolated parts of the country.

For Age UK, the decision is very welcome. Equal access to services not just for older people but everyone, has long been one of our core campaigning goals. Continue reading “Equal access to services”