This blog post was contributed by Angela Kitching, Joint Head of External Affairs at Age UK.
Staffing the ‘Campaigns’ inbox for Age UK is one of the more challenging tasks for our team. People email us about our campaigns, they tell us what’s wrong with the world, what’s wrong with the Government or the NHS and what we should be doing to sort it out; then we have to respond. Usually, the Monday morning run through of the inbox trying to make sure everyone gets an answer or is directed to the help or advice they need, is quite a task. This Monday was no exception.