Is personalisation failing older people?

This blog was contributed by Clive Newton, Age UK’s National Development Manager – Care and Communities. 

Five years on from the publication of Putting People First and Transforming Social Care, it’s time to take stock.  Have older people entered the promised land of choice and control?  Are they receiving personalised services, tailored to their individual needs and preferences?  Did the £520m Social Care Reform Grant deliver the intended transformation in the way care and support is designed and delivered?

Unfortunately, from the point of view of most older people with care and Photosupport needs, the answer to all these questions is a resounding ‘no’.  There hasn’t been a ‘strategic shift to prevention and earlier intervention’.  The system remains crisis-driven, with ever-tightening eligibility criteria.  Self-funders receive little or no support.  And even those older people who are eligible for a personal budget rarely experience any real sense of choice and control.  What went wrong? Continue reading “Is personalisation failing older people?”