In the Age UK Information Resources team we make sure that we involve our users when writing and updating information guides and factsheets.
User feedback allows us to hear from the people the resource is intended to help. It enables us to make sure our materials are relevant, accessible, logical and useful. User involvement is also a requirement of the NHS England Information Standard which we were proud to achieve in 2015. This is a quality mark which testifies to the accuracy and reliability of our information.
We have invested a lot of time and energy into developing our methods of gathering user feedback in recent years, and we currently have three main approaches that we use – focus groups, questionnaires, and our readers’ panel. Continue reading “Encouraging user involvement”